Risk Warning

1. Important — please read

This page is published in accordance with the FCA Consumer Duty (PRIN 2A) and the general requirement to communicate in a way that is clear, fair and not misleading. It explains the main risks associated with using the Mando Network services, but it is not exhaustive and it does not constitute financial, investment, tax or legal advice. If you do not understand a product or feature, do not use it until you do.

2. Payment risks

• Chargebacks. Card payments may be reversed by the cardholder's issuing bank up to 120 days after the transaction under Visa and Mastercard scheme rules, and in limited cases up to 540 days for subscription disputes or quality-of-service disputes. Merchants remain liable for the chargeback amount and the associated scheme fees even if the merchandise has been delivered. Mando Network will represent the transaction on your behalf where the evidence supports it, but the final decision rests with the issuing bank.
• Fraud. Despite strong fraud controls, no system is 100 percent effective. Merchants should keep robust internal controls, fulfilment records, delivery confirmation, and clear customer communications so that disputes can be defended with evidence. Consumers should check account statements regularly and report unauthorised transactions within 13 months as required by Regulation 74 of the PSRs 2017.
• Settlement delays. Payments may be delayed where required by anti-money-laundering law, by sanctions screening, by counterparty banks, by Scheme Rules, or by force majeure events. Mando Network accepts no liability for delays outside our reasonable control.
• Counterparty risk. When you send money to another person or business, you are trusting them to fulfil their side of the transaction. Mando Network cannot recover funds from a willing counterparty if you later decide you do not want the goods or services, or if you are the victim of an authorised-push-payment scam. We will cooperate with requests for information under the Contingent Reimbursement Model code where it applies.
• Exchange rate risk. Where you convert between currencies, the rate you receive depends on the mid-market rate at the time of conversion plus our published spread. Rates can move quickly. Mando Network is not liable for rate movements between the time you request a conversion and the time it executes.

3. Account security

• Keep your email, password, passcode, memorable word and authenticator secret confidential. We will never ask you for them by email or telephone.
• Enable two-factor authentication (Google Authenticator) and the "SMS on every login" option in Settings for maximum protection.
• Only access Mando Network through devices that are up to date and protected with anti-malware. Avoid public Wi-Fi for sensitive transactions.
• Be alert to phishing. Check the address bar shows mando.network or app.mando.network over HTTPS with a padlock.
• If you lose your phone or suspect any of your credentials have been compromised, contact support immediately so we can freeze the account.

4. Safeguarding scope

Your pounds-sterling e-money balance is held with a UK-regulated banking partner under the safeguarding rules in Regulation 20 of the Electronic Money Regulations 2011. In the unlikely event of Mando Network Limited's insolvency, these funds are ring-fenced from the firm's own creditors and returned to customers in priority. Your funds are not covered by the Financial Services Compensation Scheme (FSCS) — safeguarding is the statutory alternative that applies to electronic-money institutions. Safeguarding protects against insolvency, but it does not protect against: (a) your own error (for example, sending to the wrong account); (b) losses caused by scams or fraud where you authorised the transaction; or (c) operational losses of Mando Network.

5. Continuity and operational risk

We operate from UK-located infrastructure with redundancy, monitoring and off-site backups. Despite this, outages can happen. We publish our uptime status and maintain an incident-response procedure aligned with the FCA's operational resilience expectations (PS21/3). You should not rely on a single payment rail for time-critical payments; keep an alternative method available for emergencies.

6. Regulatory change

UK payment services law, data-protection law, anti-money-laundering law, and the card-scheme rules all evolve over time. Changes in law or regulation may affect the availability, pricing, features or eligibility rules of Mando Network services. We will give you advance notice of any material change, and where required by law we will give you the right to close your account without charge before the change takes effect.

7. Seeking advice

Mando Network does not provide financial, investment, legal or tax advice. If you are unsure whether a product is right for you, please seek independent advice from a suitably qualified adviser.

8. Contact

For questions about any of the risks on this page, contact support@mando.network.