Accessibility Statement

1. Our commitment

Mando Systems Ltd is committed to making the mando.network website and the Mando iOS application accessible to the widest possible audience. We design and test to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA as published by the W3C, and we treat digital accessibility as a legal duty under the Equality Act 2010 and a core part of our Consumer Duty obligations.

2. What we've done

• Semantic HTML structure with proper heading levels, landmarks and ARIA where needed.
• Minimum 4.5:1 colour-contrast ratios for body text and 3:1 for large text, verified during design review.
• Keyboard-only navigation across every public page and every authenticated dashboard page.
• Visible focus indicators on all interactive elements.
• All form inputs have programmatic labels.
• All images that carry meaning have alt text; decorative images are hidden from assistive technology.
• Support for iOS VoiceOver, Android TalkBack, NVDA and JAWS screen readers.
• Support for iOS Dynamic Type and OS-level text-size preferences up to 200%.
• No auto-playing audio or flashing content that could trigger photosensitive seizures.
• Time-outs on authenticated sessions provide warning and extension before logout.

3. What we're still working on

We are continuing to improve accessibility of: (a) some legacy marketing pages that will be migrated to the new layout during 2026; (b) complex data tables in the business dashboard, where we are adding captions and row/column headers; (c) the in-app onboarding video, where we are producing captions and a BSL transcript. If any of these affects your ability to use Mando, please contact us and we will prioritise an alternative.

4. Reasonable adjustments

Under the Equality Act 2010 we are required to make reasonable adjustments for disabled customers. Adjustments we can make include:

• Sending statements in large print, braille, or audio format.
• Allowing a trusted family member or friend to assist you during phone support (with your consent).
• Extending decision deadlines where you need more time.
• Producing correspondence in Welsh, Turkish, Urdu, Polish, Arabic, or another language.
• Using a BSL-qualified interpreter through a video-relay service.

To request an adjustment, write to support@mando.network with the subject line "accessibility support" and, if you feel comfortable telling us, a brief description of what would help you. You do not need to provide medical evidence.

5. If something isn't accessible

If you encounter a specific issue — a page that your screen reader cannot read, a form you cannot keyboard through, or a colour combination you cannot see — please tell us at accessibility@mando.network. We aim to acknowledge within one working day and to provide a workaround within five working days while we fix the underlying issue.

6. Enforcement

If you are not satisfied with how we respond to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com, or pursue a claim under the Equality Act 2010. For complaints specifically relating to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, the enforcement body in the United Kingdom is the Equality and Human Rights Commission — though, as a private-sector firm, Mando is not itself covered by those Regulations.

7. Technical standards

We test on the current and prior two major versions of iOS, Android, Safari, Chrome, Firefox and Edge. We run automated accessibility checks (axe-core) on every pull request, and we carry out manual audits by an accredited accessibility auditor at least once a year. Our most recent audit was completed in April 2026; the report is available on request.